Versand

Shipping Policy

Thank you for shopping with Pawfect Pet Finds.

We currently ship to Switzerland, the United States, and Canada.

Processing Time

Orders are usually processed within 1–3 business days after your order has been placed and payment has been confirmed.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Time

Estimated delivery times are:

Switzerland: 3–5 business days
United States: 7–20 business days
Canada: 7–20 business days

Delivery times may vary depending on the product, supplier availability, destination, customs processing, carrier delays, seasonal order volume, or circumstances outside our control.

Shipping Costs

Switzerland: CHF 7.00 standard shipping. Free shipping on orders over CHF 65.00.
United States: Free Standard Shipping
Canada: Free Standard Shipping

Order Tracking

Once your order has been shipped, you may receive a tracking number by email, if tracking is available for your order.

Please allow a few business days for tracking information to update after shipment.

Customs, Duties, and Import Taxes

Orders shipped outside Switzerland may be subject to customs duties, taxes, or import fees charged by the destination country.

These charges are not included in the product price unless clearly stated otherwise.

The customer is responsible for any customs duties, import taxes, or additional fees that may apply.

We are not responsible for delays caused by customs processing.

Incorrect Shipping Address

Please make sure your shipping address is complete and correct before placing your order.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at:

fleet.susan@icloud.com

Please note that we may not be able to change the shipping address once an order has been processed or shipped.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery time, please contact us at:

fleet.susan@icloud.com

Please include your order number and the email address used for the order.

We will help you check the status of your shipment.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs, carrier issues, high order volume, weather conditions, or other circumstances outside our control.

Shipping Restrictions

We currently only ship to Switzerland, the United States, and Canada.

If your country is not available at checkout, we currently do not offer shipping to your location.

Contact

If you have any questions about shipping, please contact us at:

fleet.susan@icloud.com